Forgot your Sora Google account password? No worries! If your parent or guardian has set up a recovery email in their Guardian Settings, you can independently reset your password using the following steps.

Note: this process involves components that both students and parents/guardians must complete.

Ask your parent or guardian to log in to Sora Home using their guardian email.
Once logged in, they should go to the account menu in the top-right corner and select "Settings."

In Guardian Settings, your parent or guardian would have set a recovery email for you. Confirm this email address, because it's where you'll receive the verification code needed later on to reset your password.

Head to your Sora Google account's login page (or any other website that uses your Sora Google account like Sora Home).

Try logging in with your current password. You'll likely see this incorrect password screen (which is where you're likely stuck!)

If you don't remember your password, click on Forgot password?

After you've clicked Forgot Password? you'll be taken to Google's Account Recovery Page.

Keep this page open and open a new tab in your browser.

In this new tab, go to the recovery email inbox (or ask your parent/guardian to do so).

You should find an email from Google with a verification code:

Head back to your Google Account recovery page and enter the Verification Code:

Google will then prompt you to update your password or continue - if you've forgotten your password, go ahead and click Update password:

After successfully verifying the code, you'll be prompted to create a new password.
Choose a strong and secure password, and make sure to store it somewhere safe in case you need it later.

Once you've set your new password, click Save password.

You can now use this new Google password anywhere that uses your Sora Google account to sign in, like Sora Home, Canva, and Desmos.

This is because of Google's privacy settings for student accounts and users under 18 years of age. Parent/guardian permission is needed to do this in Sora Home, so only parents and guardians can edit the recovery email associated with your account.

(Depending on how many times you tried to log in, you mightsee this page prompting you to enter the last password you can remember. You can go ahead and try, or select Try Another Way:

You'll be taken to this verification page. Click Try another way again:

Google will prompt you to confirm your recovery email. Enter the same recovery email that is listed on your parent/guardian's settings page:

Keep this page open and start a new tab in your browser and then follow the steps above to reset your password using the account recovery verification code.

You'll use your new Google password, if you reset it, for anything that uses Google sign-in. Those are pages where you're prompted to select your Sora Google account to sign in, like Sora Home.

Some websites and tools do use a separate login, like Rosetta Stone, IXL, and Gizmos. You can always reach out to Tech Support for help logging into these websites.

For more on password management at Sora, check out our guide: Login & Password Management Guide